Standard receiving time (Time you pay successfully) = Tailoring time (around 12-15 Calendar days) + Shipping time (around 3-8 Calendar days).
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.
Tracking Your Order
You can check your order information at this link.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
International Delivery Policies (Ship Worldwide)
For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.
- How is stydress.com different from other online stores?
A: stydress goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.
- Why are your prices so low?
A: Firstly, we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers. Secondly, we are a professional wedding factory, not a retailer of any wedding factory, you can order dress from our factory directly.
- How do I place my order in this website?
A: You can view the catalogue in our website. If you find anything you want to buy, please add it to your shopping cart and then go check out.
- Will the dress come as the same as the picture?
A: Your dresses are custom-made and hand-sewn by professional tailors after we receive your order. So all the measurement, colors, special requests are based on your own one but not our models which may not be as 100% same as the our model wears shown on the pictures (because of different figure, size, color, weather condition, etc.)
- Do you offer wholesale discounts?
A: We have regular promo activities for all our customers. We do offer discounts to our customers who buy in bulk. We are appreciated for your inquire through E-mail. [email protected]
- What does "hollow to floor" means?
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
- Can I have a gown made to my measurement?
A: Of course yes, as custom-made is our first concern. We can make the dress in your own size. You may send us your special measurements according to our size guide or write them at the "NOTE".
- What if I would like the dress shorter? What measurements should I provide in the custom order fields?
A: You can give us a smaller Hollow to Hem size. Please kindly measure yourself carefully and choose a size that fits you most. We also suggest you tell us that you need the dress shorter in the "NOTE" field at the product page. Then we will know. Thank you.
- Can I change the size and color for my dresses after payment?
A: We can change the size and color for you but you may need to contact us within 12 hours after you complete the payment.
- I was wondering if anyone can tell me whether or not i could get it to fit with being pregnant?
A: Yes, but it is suggested that you tell us your body size about a month ahead of the wedding. We can make the dress fit your body.
- How can I use my coupon code?
A: Generally it can be used in two ways.One is to fill it straight in "Discount Codes" textbox when you stay in shopping cart page without Login action.The other is to Login your account first and practice the same procedure above.
- Do you have a physical store?
A: In an effort to keep our prices low, we only do business online at the moment.
- Why the page does not jump during the process of placing order or adding the item to my cart?
A: When you add the item to your cart or when you place the order, the page may not jump. There are some reasons for this situation. Maybe the speed of the browser you are using is slow, maybe the item you are adding is out of stock or you forget to choose the size or the color of the item. You can change another browser to try, or check if you have selected the size or the color of the item. If you also have problems please feel free to contact the online customer service to ask help. We will be happy to help you.
- How can I check my order status?
A: If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Order at any page of the website.
- How do I complete an order?
A: If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.
- How can I check my order information?
A: For your convenience we highly encourage you to remember your order No.and provide it to us so that we can answer your any question accordingly. And the order No. is same as the invoice ID.Thank you for your support.
- Why my payment was taken but the status of the order in my account shows Pending?
A: Generally speaking, after the order payment was completed the status of your order will show Processing, and will not change again till you receive your order. If it shows pending, please contact the customer service via email or online chat to check if your payment has been completed.
- How to make sure that my order is finished?
A: Once you had placed an order successfully, a confirmed letter including your order information would be provided by system automatically. We are very happy to answer your any questions by E-mail: [email protected]
- Why don't I receive any emails or replies after placing order?
A: Generally, your email address maybe wrong or blocked by spam filters. Please change your spam filters or check your junk mailbox. For your convenience you'd better leave your usual mail address so that you could receive all the info from us. Thanks your helping sincerely!
- Was my order actually shipped out when I received my payment confirmation email?
A: If you received the payment confirmation email that means your order has been prepared and waiting for the pickup. If your shipment is delayed unexpected for some reason, you will receive a notification via email. And we will solve the problem for you accordingly.
- How about your shipping fee and delivery time?
A: For delivery coast please see our delivery information for more details. Usually it takes 15-18 days to make wedding dresses and 12-15 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 3-5 days for the shipment. The standard shipping takes 4-8 days. The sooner you place an order, the sooner we start preparing your dress. If you choose the rush order, the delivery time will depend on what you select.
- How can I track my status of parcel?
A: Generally, you will get your order info email from us when your parcel tracking No. is available. And you could click the link in it to check your order schedule.
- What should I do if I never receive my parcel?
A: After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.
- How can I cancel my order?
A: If you want to cancel your order, you'd better cancel it before the order has been dispatched. Generally we process all orders in 12 hours, so we are not always able to cancel an order if it is placed 12 hours later. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. Please contact a customer service representatives A.S.A.P. with order No. or other essential info and we are glad to help you cancel it.
- If I order this dress in a standard size, can i return it if it does not fit? Or if I just do not like it?
A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you.
- Is your size chart based on UK or USA standard? How is better to order right size?
A: Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.
Shipping & Delivery Related
- Do you ship world wide?
A: Yes, we do. If your country is not listed, please feel free to contact us. Please notice that we are not responsible for any local taxes or customs fee that might be impose by your country.
- Is there any Customs fee?
A: Generally speaking, you will not be charged any customs fees by selecting our flat mail. However, by choosing express shipping, you maybe charged customs fees due to strict customs inspection. For charging details, please check the reminder under shipping option while you are on "one step check out" page. Note: We will only pay for the customs fees generated by flat mail. If you are charged by selecting express shipping, we will NOT be responsible for that.
- Why the value shows on the packaging differs from that I actually paid?
A: In order to help our customers avoid customs fees, we will adjust the declared value according to the local customs policy, and massly paste the declared value list on each package. Please note that currently we will not type and paste the list one by one according to the order amount, which will definitely save more time on processing shipment.
Exchange & Returns Related
- How can I Exchange or Return my ordered items?
A: We accept all lifetime warranty and 365-days no limited condition exchange &return service. If the item has a quality issue, we burden for the charges generated by exchange & return. If you are unhappy with the item for personal reason, i.e. choose the wrong color or size, you will have to burden the charges generated. You may contact our customer service representatives for returning address before sending the items back. Please return them with the original package which you received and maintain them renew again. For more info please feel free to contact us.
- Exchange & Refund Fees
A: If you received an incorrect or damaged item, please contact us immediately by email, and our customer service representative will be happy to help you. Please email us your order No., and your incorrect or damaged items pictures, if available, for easy checking. Please note that final decisions regarding return and exchange fees will be determined by the order details.Please note we will charge 3% of order value as Bank Processing Fee if you return the partial/whole order for personal reason.
- Return and Exchange Instructions
A: 1 Pack the items in the original packing materials or other PROTECTIVE package，then contact our customer servicedepartment for the returning address. We are unable to issue refunds for items lost or damaged due to unsecure packaging. 2 Please enclose the ORDER NUMBER and your name,, and other related product information in the package. 3 Please email us the tracking number of your returning parcel, and inform us the tracking website or the carrier you select, so that we can track the status of the returning parcel quickly for prompt refund. 4 Save your shipping receipt until you receive your refund or replacement. If you do not have proof of shipment, we will not be able to issue refund for packages lost in transit. 5 Refunds are processed within 3 business daysof returning package receipt.Notes: Shipping charges are not refundable
- Why does my payment fail and how to solve?
A: We have a strict security check before you go through for the international payment. If your payment card has high risk of security matter, we may refuse your payment. Generally, you may fail to pay at the first-time try because the secure level is the highest. So you just need to pay again and then the secure level will be lower than the former one. If you find that your payment fails over 4 times, please change another card or contact us at [email protected] ASAP for assistance. This is because your credit card is regarded as "high risk card" by our automatic-check system.
- What if I would like to do some alterations on the dress, like changing the back style? Do I need to pay extra money?
A: Yes you may need to pay extra if you require any alterations on the dress.
- Can I place my order over the phone?
A: For the moment, we only accept orders on line. You can pay for your order with your credit card, namely, Visa, MasterCard, Western Union and Bank Transfer.
- I placed my order and my payment just was not gone through?
A: Please do not worry. Log in to My Order, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.
- What payment methods do you currently accept?
A: We currently accept payment via PayPal, Credit/Debit Cards, Bank Transfer and Western Union.